TERMS:

NET 30 DAYS ON ALL ACCOUNTS WITH APPROVED CREDIT. (ALL ORDERS ARE PAYABLE 30 DAYS FROM THE PURCHASE DATE). ORDERS WILL BE SHIPPED C.O.D / CREDIT CARD TO ALL ACCOUNTS THAT ARE 30 DAYS PAST DUE. (WHICH TRANSLATES TO ORDERS 60 DAYS FROM THE PURCHASE DATE) IN ADDITION, AN INTEREST CHARGE OF 1½ % PER MONTH, WHICH IS EQUIVALENT TO 18% ANNUALLY, WILL BE CHARGED ON ALL OUTSTANDING BALANCES WHEN YOUR ACCOUNT IS 30 DAYS PAST DUE. ANY CHECKS RETURNED WILL BE ASSESSED A $30.00 BANK CHARGE AND YOUR ACCOUNT COULD BE PLACED ON A C.O.D CASH ONLY BASIS.

PRICING:

PRICES PRINTED IN OUR PRICE BOOK ARE SUBJECT TO CHANGE WITHOUT WRITTEN NOTICE. ALL NET 30 CUSTOMERS WILL RECEIVE A MONTHLY STATEMENT FOR RECONCILIATION PURPOSES.

FREIGHT POLICY:

ALL ACCOUNTS INSIDE UPS SHIPPING ZONES 2 THRU 5 WILL RECEIVE FREE GROUND SHIPPING ON ALL ORDERS EXCEEDING $450.00 ON ONE INVOICE, PROVIDED THAT YOU’RE ACCOUNT REMAINS CURRENT. PLEASE NOTE THAT ON THESE ORDERS A $5.00 HANDLING FEE WILL BE CHARGED. A 15 DAY GRACE PERIOD WILL BE ALLOWED TO ALL NET 30 CUSTOMERS. ONCE ACCOUNT PASSES THE GRACE PERIOD, SHIPPING WILL BE CHARGED ON ALL ORDERS, NO EXCEPTIONS. WE DO OFFER OTHER SHIPPING OPTIONS, BUT THEY ARE NOT DEDUCTIBLE. ALL HAZARDOUS, INSURANCE AND HANDLING CHARGES ARE NOT DEDUCTIBLE.

CREDIT:

CUSTOMERS WHO HAVE NOT ESTABLISHED CREDIT WITH STEVE COOK’S BOWLING SUPPLY ARE REQUIRED TO FILL OUT A CREDIT APPLICATION. ALL NEW CUSTOMERS WILL REMAIN ON C.O.D. / CREDIT CARDS UNTIL CREDIT APPLICATION HAS BEEN RETURNED AND APPROVED.

RESALE CERTIFICATE:

CALIFORNIA STATE LAW REQUIRES THAT WE HAVE A VALID RESALE CERTIFICATE ON FILE FOR EACH CALIFORNIA CUSTOMER. FAILURE TO PROVIDE A RESALE CERTIFICATE WILL FORCE US TO ASSESS SALES TAX ON ALL OF YOUR PURCHASES.

RETURN POLICY:

STEVE COOK'S BOWLING SUPPLY MAKES EVERY EFFORT TO PROVIDE YOU WITH ONLY QUALITY, FIRST LINE MERCHANDISE. HOWEVER, IN THE UNLIKELY EVENT YOU WISH TO RETURN MERCHANDISE FOR CREDIT OR EXCHANGE THE FOLLOWING MUST BE COMPLIED WITH:

1. SHIPPING CHARGES FOR ITEMS RETURNING TO STOCK WILL BE THE CUSTOMER’S RESPONSIBILITY.
2. MERCHANDISE BEING RETURNED MUST BE CURRENT, IN ITS ORIGINAL PACKAGING, AND IN NEW AND RESALABLE CONDITION.
3. RETURN ITEMS OVER 90 DAYS FROM THE INVOICE DATE WILL NOT BE ACCEPTED.
4. EXCEPTION FOR FALL DATING: ALL ITEMS BOUGHT USING FALL DATING TERMS HAVE THE LATER OF 90 DAYS FROM THE INVOICE DATE OR THE FINAL DATING PAYMENT FOR RETURNS TO BE ACCEPTED.
5. EXCEPTION FOR DEALER SHOE PROGRAM: ALL SHOES BOUGHT UNDER THE DEALER SHOES PROGRAM HAVE UNTIL THE MANUFACTURERS COME OUT WITH NEW LINE AND DISCONTINUE ANY PURCHASED SHOES FOR RETURNS TO BE ACCEPTED.
6. DISCONTINUED MERCHANDISE, MANUFACTURER’S PROMOTIONAL ITEMS, PRODUCTS RECEIVED FREE OF CHARGE, USED MERCHANDISE, AND ANY OPENED CHEMICALS OR HAZARDOUS MATERIALS MAY NOT BE RETURNED FOR ANY REASON.
7. SPECIAL ORDER ITEMS ARE NOT RETURNABLE FOR ANY REASON.

IT WILL BE YOUR RESPONSIBILITY TO PROVIDE ACCURATE WEIGHTS AND DIMENSIONS FOR ALL PACKAGES RETURNED. UPS CHARGES AN ADDITIONAL FEE, PLUS THE DIFFERENCE IN WEIGHTS FOR ANY INACCURACIES. ALL ADDITIONAL CHARGES WILL BE CHARGED BACK TO YOU.

DEFECTIVE RETURN POLICY:

WE WILL ISSUE CREDIT FOR ANY DEFECTIVE MERCHANDISE WITHIN THE MANUFACTURES WARRANTY PERIOD. TO RECEIVE CREDIT FOR DEFECTIVE MERCHANDISE THE FOLLOWING MUST BE COMPLIED WITH:

1. CUSTOMER MUST CONTACT THE LOCATION OF PURCHASE SO WE MAY VERIFY PROOF OF PURCHASE.
2. WE WILL SUPPLY, FREE OF CHARGE, UPS CALL TAGS FOR DEFECTIVE MERCHADISE BEING RETURNED.

IT WILL BE YOUR RESPONSIBILITY TO PROVIDE ACCURATE WEIGHTS AND DIMENSIONS FOR ALL PACKAGES RETURNED. UPS CHARGES AN ADDITIONAL FEE, PLUS THE DIFFERENCE IN WEIGHTS FOR ANY INACCURACIES. ALL ADDITIONAL CHARGES WILL BE CHARGED BACK TO YOU.